(Click the triangles below to expand (or collapse) the following sections. Be sure that any sections you would like to print are expanded)

Troubleshooting, Repairs, Upgrades and Installations

Troubleshooting, Repairs, Upgrades and Installations

• Troubleshooting and Repair of any Windows-based PC System, including:
  • Windows 95 / 98 / ME
  • Windows NT / 2000 / XP (Home and Pro)
• Hardware upgrades
• Replacement of failed parts
• Hardware Installations, including:
  • Memory / CPU / Hard drives
  • Printers / Faxes / Scanners
  • Multimedia Devices
    • Sound Cards / Speakers
    • CD / DVD Players / Recorders
    • Digital Cameras / MP3 Players
    • And more...
• Software installation and configuration of any program or program suite:
  • Email, web programs, graphics programs, etc.
  • General Windows "look and feel"
  • Microsoft Office
  • And more ...
• Removal of pesky programs:
  • AOL
  • Peer-2-Peer file sharing programs (e.g., KaZaa)
  • And more ...

Virus, Adware, Malware, Spyware Removal

Virus, Adware, Malware, Spyware Removal

• Removal of damaging Viruses and Internet Pests (Spyware / Adware /) that prevent internet access and cause your computer to become very slow and unresponsive
• Removal of Malware (browser hijacks, spyware, virus infections, key stroke loggers, Trojan Horse attacks and worm removal
• Installation and configuration of real-time Antivirus, Adware / Spyware monitoring and removal programs

Networking Services

Networking Services

• Install and Securely Configure Wired and/or Wireless Networks
• Enable two or more computers to share files, printers, and one high-speed Internet connection (between all networked computers)
• Includes service for:
  • Broadband Routers
  • Hubs
  • Ethernet Cards and Adapters
  • Print and File Sharing
  • Internet Connectivity Sharing (ICS)
  • Firewall configuration

Security Audits and Assessments

Security Audits and Assessments

• Perform security audit and assessment of your computer
• Disable risky or unnecessary Windows services
• Verify and install Windows latest security updates and patches
• Lockdown open TCP/UDP ports
• Remove unnecessary network protocols and services
• Verify Internet Explorer configurations
• Complete Spyware / Adware / Malware Audit
• Review Password Integrity
• Audit Firewall Security Settings

Lost Data Recovery

Lost Data Recovery

• Search and recovery of deleted media from your digital devices including:
  • Programs / Documents
  • Pictures / Sounds / Music / Video
  • And anything else that previously resided on your device
• Search and Recovery of deleted data and information from your hard drives, including:
  • Deleted email from Outlook Express, Outlook, Netscape or Eudora email programs
  • Recovery of lost passwords for Windows login, office applications, zip files
  • And more ...

Internet Connectivity

Internet Connectivity

• New to the Internet? Will connect and setup dial-up, cable or DSL modems for your existing Internet account
• Configuration of Email and Web Browser
• Provide Basic Tutorials on using the Worldwide Web and Email

New Computer Purchase and Setup

New Computer Purchase and Setup

• Personalized guidance and assistance with the purchasing and setup of your new computer
  • Includes familiarization and basic tutorials on getting around
• Migration of data and programs from your old to your new computer
• Fresh installation of programs on new computer
• Printer connection and setup
• Connection to your existing Internet Service Provider (ISP)
• Configuration of your Email and Web Browser
• We have a “Do it All For Me, Please” Package Plan (offered at our same low hourly rate):
  • Assess your computer needs
  • Shop for and purchase the computer and peripherals (printer, scanner, fax, external drives, router, etc.)
  • Provide delivery to your home or business
  • Perform installations & configurations
  • Provide User Tutorial(s)

Computer Tune-up and Routine Maintenance

Computer Tune-up and Routine Maintenance

• Evaluate your computer operation and efficiency
• Perform updates to obtain maximum performance
• Eliminate unecessary automatic startup of programs and services
• Remove unneeded programs and junk files
• Delete temporary files
• Optimize Windows GUI for best performance
• Optimize Page file, hard drive, free space settings
• Reduce file and disk fragmentation
• Blow out dust and dirt from inside your computer's case
• Optional: Schedule your PC for regular routine tune-ups/maintenance
• And more ...

Other Technology / Basic User Tutorials

Other Technology / Basic User Tutorials

• Help with your new Windows PocketPC PDA
• Digital camera, DVD recorder, MP3 player or other multimedia devices
• Learn how to "Rip" (extract) music from CD collection and turn songs into files to play on portable MP3 player
• Internet Access, Email, Screensavers, Calendar
• And more ... Just ask!

To Request Service
	Complete and submit the online Service Request Form
	Or send email to
	For additional questions, please call Personal PC Support at (978) 430-2626. Please have available your Computer Brand /Model (i.e. Dell Dimension 4600, Compaq Presario SR1020V, etc.) & Operating System version (i.e. Windows 95, 98, ME, 2000, or XP).

We look forward to providing you with computer service soon!